Contact Ticket Help

Use the form on the right to contact Guest Services for ticket help. To contact another department please use our Contact Page.

 

3250 Riverside Park Drive
Vero Beach, FL 32963
United States

(772) 231-6990

Riverside Theatre in Vero Beach, FL is a regionally producing theatre affiliated with Actor's Equity Association, The League of Resident Theatres, Stage Directors and Choreographers Society, and United Scenic Artists. Riverside Children's Theatre, the educational arm of Riverside, offers classes, camps, and training opportunities in the areas of theatre, dance, music, and video for all ages on a year round basis.

Ticket Policy

TICKET SALES INFORMATION & POLICIES*

Box Office Phone: 772-231-6990

24/7 Online Ticket Sales: my.riversidetheatre.com/events

Box Office: 3250 Riverside Park Drive, Vero Beach, FL 32963 

Email Inquiries: tickethelp@riversidetheatre.com

Lobby opens: 1-hour prior to showtime. Seating for musicals and plays on the Stark and Waxlax stages open 30-minutes prior to showtime. Please allow enough time to park, pick-up your tickets and be seated.

Guests who purchase tickets to performances acknowledge and consent to all terms and agreements and ticket policies of Riverside Theatre.

Tickets for Riverside Theatre Productions can only be purchased by calling Riverside Theatre's Box Office, visiting the Window, or the RiversideTheatre.com and my.riversidetheatre.com Websites. Avoid concierge ticket websites. DO NOT PURCHASE SHOW TICKETS FOR RIVERSIDE THEATRE FROM ANY OTHER ENTITY. WE DO NOT HONOR 3rd PARTY TICKETS.

There is a ticket processing fee of 4% on purchases online and at the box office for tickets/classes $20.01 or higher. And 0% processing fee on all tickets/classes $20 or less.

Method of payments accepted: Check, Cash, VISA, MASTERCARD, American Express, or Discover. A Photo ID required to pick-up tickets for your protection. ALL TICKET SALES ARE FINAL.

All shows at Riverside Theatre, performance dates, prices, times and titles subject to change. If an event/performance is canceled, and a refund is issued, it will only be the face value of ticket NOT processing fees.

Children/Students: Ages 17 and under are half-priced excluding special events. Children under 5 are not permitted into Professional Theatre productions on the Stark and Waxlax stages. Please contact the box office to find out if a production's content is age-appropriate for your child prior to purchasing a ticket. Children over the age of 1 will need a ticket for any Riverside Theatre Kids production.  

Group Discounts: We no longer offer discounts for groups. Instead we have new VALUE Matinees and FLEX Bundles. Contact the Box Office for more information.

Accessibility, Restrooms & Parking: Riverside Theatre is committed to providing an equal access entertainment experience for all its Patrons. View Info Here

Cameras and Recording Devices: The use of any audio, visual or other recording devices are strictly prohibited by law inside Riverside Theatre. Equipment may be confiscated by the theatre management.

RIVERSIDE THEATRE ASKS OUT OF RESPECT OF ALL TICKET BUYERS AND OUR GUESTS, ANYONE CAUSING A DISTURBANCE DURING, BEFORE OR AFTER A PERFORMANCE WILL BE ASKED TO LEAVE THE PREMISES WITHOUT A REFUND.

Sorry, no pets allowed on campus (except for certified service dogs).

DIGITAL TICKETS INFO (tips and tricks, faq, and troubleshooting.

PERFORMANCE DAY EXCHANGES (excludes Comedy Zone and Distinguished Lecture Series)

We cannot process show exchanges at ShowTime. Exchanges cannot be done over the phone.  Exchanges can be done by filling out the ticket exchange form. Please include contact information, best phone number and we will call you asap with new seating info and for a credit card number to pay the applicable exchange fee charges.

NOTE CHANGE IN POLICY (effective May 29, 2023): Once a show opens there will be NO Exchanges allowed for that show. Ticket exchanges are only allowed for a new date of the same show and must be made at least 48 hours prior to opening night. New tickets will be held at will-call. 

MISSED PERFORMANCE / REPLACEMENT TICKETS FOR MUSICALS & PLAYS (excludes Comedy Zone, Concert Cabanas and Distinguished Lecture Series)

Single Tickets & Subscribers: If you miss a performance you must present unused tickets to be verified by staff the morning of the show date you would like to attend (must be same show as ticketed). You will be charged 50% Off full current price of tickets for the section of new tickets. Subject to availability.

Members with an annual donation of $2500 and above: If you miss a performance you must present unused tickets to be verified by staff the morning of the show date you would like to attend (must be same show as ticketed). No charge for same section seating. Tickets subject to availability. Upgrade fees apply if upgrading section or if tickets prices have changed. 

*Policies are subject to change.